Refund Policy

No Refund Policy

TrackFlow operates on a no refund policy. Once a subscription is purchased, no refunds will be issued for any reason, including but not limited to:

• Change of mind or decision not to use the service
• Partial usage of the service during a billing period
• Technical issues that are resolved by our support team
• Dissatisfaction with service features or functionality
• Account cancellation or termination

Free Trial

TrackFlow offers a 30-day free trial for new subscribers. This trial period allows you to evaluate the service before committing to a paid subscription.

To avoid charges, you must cancel your subscription before the trial period ends. No refunds will be provided if you forget to cancel or if you decide after the trial period that the service is not suitable for your needs.

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing cycle.

Upon cancellation, you will retain access to the Service until the end of the paid billing period. No partial refunds will be provided for unused portions of a billing cycle.

Service Disruptions

While TrackFlow strives to maintain high availability, temporary service disruptions may occur due to maintenance, updates, or technical issues. Such disruptions do not entitle you to a refund.

In the event of extended service outages (exceeding 48 hours), you may contact our support team to discuss alternative arrangements, but refunds are not guaranteed.

Billing Errors

If you believe you have been charged in error, please contact our support team within 30 days of the charge. We will investigate the matter and, if we determine that a billing error occurred, we will issue a credit or refund for the incorrect amount.

This is the only circumstance under which a refund may be issued, and such refunds are at TrackFlow's sole discretion.

Exceptions

In extremely rare circumstances where exceptional conditions apply (such as severe service failures affecting all users for an extended period), TrackFlow may, at its sole discretion, consider refund requests on a case-by-case basis.

Such exceptions are not guaranteed and will be evaluated based on the specific circumstances of each case.

Contact Information

If you have questions about this refund policy or need to report a billing error, please contact us:

Email: info@track-flow.io
Website: https://track-flow.io